:root{--bg: #05080d;--bg-admin: #05070d;--surface-grad-top: #121a25;--surface-grad-bottom: #0d131b;--surface-admin-top: #14131f;--surface-admin-bottom: #0e0d17;--surface-solid: #0d131b;--surface-input: #0a0f16;--surface-drawer: #0c121a;--surface-drawer-admin: #0c0b15;--surface-modal: #0f1620;--surface-sidebar: #0a0f16;--surface-sidebar-admin: #0b0a14;--border-subtle: rgba(255, 255, 255, .07);--border-soft: rgba(255, 255, 255, .06);--border-input: rgba(255, 255, 255, .12);--border-strong: rgba(255, 255, 255, .18);--action: #12cff3;--action-hover: #3fdbf6;--action-soft: rgba(18, 207, 243, .1);--action-border: rgba(18, 207, 243, .3);--action-text-on: #04141b;--action-light: #63d9f5;--admin-action: #8b7cf6;--admin-action-hover: #a79bf9;--admin-action-soft: rgba(139, 124, 246, .14);--admin-action-border: rgba(139, 124, 246, .4);--admin-action-text-on: #0e0a2a;--admin-border-subtle: rgba(139, 124, 246, .16);--admin-border-soft: rgba(139, 124, 246, .14);--admin-muted: 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26px;border-top:1px solid var(--border-soft)}.drawer-footer .btn{flex:1}.drawer-footer .btn.principal{flex:1.4}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:70;display:flex;align-items:center;justify-content:center;padding:24px}.modal-card{position:relative;width:420px;max-width:100%;background:var(--surface-modal);border:1px solid rgba(255,255,255,.09);border-radius:var(--radius-lg);padding:28px;box-shadow:var(--shadow-modal);animation:salz-pop .2s ease-out}.modal-head{display:flex;gap:14px;align-items:flex-start}.modal-icon{flex:none;width:42px;height:42px;border-radius:11px;background:var(--coral-soft);display:flex;align-items:center;justify-content:center}.modal-head h3{font:600 18px var(--font-heading)}.modal-head p{font:400 14px var(--font-body);color:var(--text-muted);margin:8px 0 0;line-height:1.5}.modal-actions{display:flex;gap:12px;margin-top:24px}.modal-actions .btn{flex:1}.switch{flex:none;width:42px;height:24px;border-radius:999px;position:relative;cursor:pointer;padding:0;border:1px solid rgba(255,255,255,.14);background:#ffffff12;transition:background .15s}.switch .knob{position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:50%;background:#8a94a3;transition:left .15s}.switch.on{background:var(--action);border-color:var(--action)}.switch.on .knob{left:20px;background:#04141b}.admin-page .switch.on{background:var(--admin-action);border-color:var(--admin-action)}.admin-page .switch.on .knob{background:var(--admin-action-text-on)}.segmented{display:grid;grid-template-columns:1fr 1fr;gap:8px}.segmented.cols-3{grid-template-columns:1fr 1fr 1fr}.seg-btn{height:44px;border-radius:var(--radius-md);background:transparent;border:1px solid rgba(255,255,255,.12);color:var(--text-muted);font:600 14px var(--font-body);cursor:pointer;display:flex;align-items:center;justify-content:center;gap:8px;transition:background .15s,border-color .15s,color .15s}.seg-btn .dot{width:7px;height:7px;border-radius:50%;background:currentColor}.seg-btn.mint-on{background:var(--mint-soft);border-color:var(--mint);color:var(--mint)}.seg-btn.coral-on{background:var(--coral-soft);border-color:var(--coral);color:var(--coral)}.seg-btn.amber-on{background:var(--amber-soft);border-color:var(--amber);color:var(--amber)}.seg-btn.cyan-on{background:var(--action-soft);border-color:var(--action);color:var(--action)}.seg-btn.violet-on{background:var(--admin-action-soft);border-color:var(--admin-action);color:#b3a6fa}.checkbox-row{display:flex;align-items:flex-start;gap:11px;cursor:pointer;padding:14px;border-radius:11px;background:#12cff30f;border:1px solid rgba(18,207,243,.2)}.checkbox-box{flex:none;width:20px;height:20px;margin-top:1px;border-radius:6px;border:1.5px solid rgba(255,255,255,.28);background:transparent;cursor:pointer;display:flex;align-items:center;justify-content:center;padding:0}.checkbox-box.on{background:var(--action);border-color:var(--action)}.checkbox-box .tick{width:10px;height:6px;border-left:2px solid #04141b;border-bottom:2px solid #04141b;transform:rotate(-45deg) translateY(-1px);display:block}.back-link{display:inline-flex;align-items:center;gap:7px;background:none;border:none;color:var(--text-muted);font:500 13.5px var(--font-body);cursor:pointer;padding:0}.back-link:hover{color:var(--text)}.search-input-wrap{position:relative}.search-input-wrap svg{position:absolute;left:13px;top:50%;transform:translateY(-50%)}.search-input-wrap input{height:42px;width:248px;padding:0 14px 0 38px;border-radius:var(--radius-md);background:var(--surface-solid);border:1px solid var(--border-input);color:var(--text);font:500 14px var(--font-body);outline:none}.search-input-wrap input:focus{border-color:var(--action);box-shadow:0 0 0 3px #12cff32e}.list-row-click{display:flex;align-items:center;gap:16px;padding:17px 24px;border-top:1px solid rgba(255,255,255,.05);cursor:pointer;transition:background .1s}.list-row-click:hover{background:#ffffff06}.list-row-icon{flex:none;width:40px;height:40px;border-radius:11px;background:#ffffff0a;border:1px solid rgba(255,255,255,.08);display:flex;align-items:center;justify-content:center;color:var(--action-light)}.chat-scroll{flex:1;overflow-y:auto;padding:24px 4px;display:flex;flex-direction:column;gap:18px;background:radial-gradient(900px 500px at 50% -10%,rgba(18,207,243,.04),transparent 60%)}.chat-msg{display:flex;flex-direction:column;max-width:100%}.chat-msg.self{align-items:flex-end}.chat-msg.other{align-items:flex-start}.chat-author{display:flex;align-items:center;gap:8px;margin-bottom:6px}.chat-author .avatar-mini{width:22px;height:22px;border-radius:6px;background:linear-gradient(135deg,var(--action),#0b93b4);color:var(--action-text-on);font:700 10px var(--font-heading);display:flex;align-items:center;justify-content:center}.chat-author span.nome{font:600 12px var(--font-body);color:var(--action-light)}.chat-bubble{max-width:74%;padding:13px 16px;font:400 14px var(--font-body);line-height:1.5}.chat-bubble.other{border-radius:4px 14px 14px;background:#ffffff0a;border:1px solid rgba(255,255,255,.09);color:#dce3ec}.chat-bubble.self{border-radius:14px 4px 14px 14px;background:#12cff31f;border:1px solid rgba(18,207,243,.28);color:#eaf7fb}.chat-time{font:400 11px var(--font-body);color:var(--text-placeholder);margin-top:6px}.chat-composer{flex:none;padding:16px 4px 4px;border-top:1px solid var(--border-soft);display:flex;align-items:flex-end;gap:12px}.chat-composer textarea{flex:1;min-height:48px;max-height:140px}.chat-send-btn{flex:none;width:48px;height:48px;border-radius:12px;background:var(--action);border:none;color:var(--action-text-on);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .15s}.chat-send-btn:hover{background:var(--action-hover)}.chat-resolved-banner{display:flex;align-items:center;justify-content:center;gap:9px;padding:14px;border-radius:12px;background:var(--mint-soft);border:1px solid rgba(53,224,161,.22);font:500 13.5px var(--font-body);color:#8ff0cb}.progress-bar{flex:1;height:10px;border-radius:6px;background:#ffffff0d;overflow:hidden}.progress-bar-fill{height:100%;border-radius:6px}.hidden-sm{display:none}@media (max-width: 900px){.layout{flex-direction:column}.sidebar{width:100%;height:auto;min-height:0;position:static}.conteudo{padding:22px 18px 40px}.form-grid,.grid-stats{grid-template-columns:1fr}.drawer{width:100%}}